Privacy Policy

1. Information We Collect

MANGOCITY FOUNDATION collects information necessary to provide our social work services, orphanage support programs, business development initiatives, and digital marketing services. The types of information we collect include:

Personal Information

• • Name, address, phone number, and email address
• • Date of birth and identification documents (when required for programs)
• • Educational background and employment history
• • Financial information (for business development services)
• • Emergency contact information

Sensitive Information

• • Health and medical information (when relevant to services)
• • Family background and social circumstances
• • Educational and psychological assessments
• • Financial status and income information

Digital Information

• • Website usage data and analytics
• • Social media interactions and engagement
• • Digital marketing campaign performance data
• • Communication preferences and history

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• • Providing social work interventions and support services
• • Delivering educational and mentorship programs for orphanage students
• • Offering business development consulting and training
• • Implementing digital marketing strategies and campaigns
• • Monitoring and evaluating program effectiveness

Communication

• • Sending program updates and important notifications
• • Providing appointment reminders and schedule changes
• • Sharing educational resources and opportunities
• • Conducting satisfaction surveys and feedback collection

Legal and Administrative

• • Complying with legal and regulatory requirements
• • Maintaining accurate records for funding and reporting purposes
• • Ensuring safety and security of all participants
• • Protecting against fraud and unauthorized access

3. Information Sharing and Disclosure

We are committed to protecting your privacy and only share information when necessary and appropriate:

Authorized Sharing

• • With your explicit consent for specific purposes
• • Among our staff members directly involved in your care
• • With partner organizations providing complementary services
• • With educational institutions for scholarship and placement purposes
• • With funding agencies for program reporting (anonymized data)

Legal Requirements

• • When required by law or court order
• • To protect the safety of individuals or the public
• • In cases of suspected child abuse or neglect
• • For mandatory reporting to government agencies

Service Providers

• • Technology vendors for data processing and storage
• • Professional consultants bound by confidentiality agreements
• • Auditors and legal advisors for compliance purposes
• • Emergency services when immediate safety is at risk

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• • Encrypted data transmission and storage
• • Secure servers with regular security updates
• • Multi-factor authentication for system access
• • Regular security audits and vulnerability assessments
• • Backup and disaster recovery procedures

Administrative Safeguards

• • Staff training on privacy and confidentiality
• • Role-based access controls and permissions
• • Regular privacy policy reviews and updates
• • Incident response procedures for data breaches
• • Confidentiality agreements for all staff and volunteers

Physical Safeguards

• • Secure facilities with controlled access
• • Locked filing cabinets for physical documents
• • Secure disposal of sensitive documents
• • Visitor access controls and monitoring

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Review

• • Request access to your personal information
• • Review and verify the accuracy of your data
• • Obtain copies of your records (subject to applicable fees)
• • Request explanations of how your information is used

Correction and Updates

• • Request corrections to inaccurate information
• • Update your contact and personal details
• • Add missing information to your records
• • Request removal of outdated information

Communication Preferences

• • Opt-out of non-essential communications
• • Choose preferred communication methods
• • Set frequency preferences for updates
• • Unsubscribe from marketing communications

6. Data Retention

We retain your information for different periods depending on the type of data and legal requirements:

Social Work Records

• • Active case files: Duration of service plus 7 years
• • Child protection records: Until age 25 or 7 years after case closure
• • Assessment reports: 10 years from completion
• • Program participation records: 5 years after program completion

Business Development Records

• • Consulting agreements: 7 years after completion
• • Financial information: As required by tax and audit regulations
• • Training records: 5 years after completion
• • Business plan documents: 3 years after project completion

Digital Marketing Data

• • Campaign performance data: 3 years
• • Website analytics: 2 years
• • Communication logs: 1 year
• • Marketing preferences: Until withdrawal of consent

7. Children's Privacy

We take special care to protect the privacy of children and minors:

• • Parental or guardian consent is required for services to minors
• • Additional safeguards are in place for children's information
• • Access to children's records is strictly limited
• • Special retention periods apply to children's records
• • Transition planning includes privacy considerations when reaching adulthood

8. International Data Transfers

While we primarily operate within India, some data processing may involve international transfers:

• • Cloud storage services may be hosted internationally
• • Digital marketing platforms may process data globally
• • We ensure adequate protection for any international transfers
• • Data processing agreements include privacy safeguards
• • We comply with applicable international privacy laws

9. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience:

• • Essential cookies for website functionality
• • Analytics cookies to understand website usage
• • Marketing cookies for targeted communications (with consent)
• • You can control cookie preferences through your browser settings
• • We provide clear information about cookie usage

10. Privacy Policy Updates

We may update this privacy policy from time to time:

• • Changes will be posted on our website
• • Significant changes will be communicated directly to affected individuals
• • The effective date of changes will be clearly indicated
• • Continued use of our services constitutes acceptance of updates
• • You may request notification of policy changes

11. Contact Information for Privacy Matters

For questions about this privacy policy or to exercise your privacy rights, please contact us:

12. Complaints and Grievances

If you have concerns about how we handle your personal information:

• • Contact our Privacy Officer first to resolve the issue
• • We will investigate and respond within 30 days
• • You may escalate to relevant regulatory authorities if unsatisfied
• • We maintain a complaints register for privacy-related issues
• • No retaliation will occur for good faith privacy complaints